How To Order

Due to the wide range of products and options available it is not practical for us to set up an online ordering system. We would therefore be happy to accept your order / enquiry by one of the following methods:-

E-mail: classic_trophies@btconnect.com
Telephone: 020 8778 6676
Fax: 020 8778 6906
Post: Classic Trophies, 323 Kirkdale, Sydenham, London SE26 4QB

On your order please specify the following:- Catalogue name
Order code / Description / Tube Colours / Centres
Quantity
Engraving Instructions
Date Required
Your Details (including telephone number)

Payments

We are pleased to accept payment by Cash, Cheque, Debit Card, Credit Card and BACS.

Orders paid by Cheque will not usually be dispatched until the payment has been varified. If you are sending a Cheque, please make it payable to 'Classic Trophies' and send it to the above address.

If you are not collecting your order in person he full payment is required prior to dispatch and is subject to a minimum mail order value of £10.00.

All prices are subject to VAT at the current rate of 20%.

Deliveries

Delivery and packing is charged at cost by either ParcelForce, Royal Mail Special Delivery, 1st Class Recorded Delivery or other Couriers subject to a charge of £15.00 for the first box and £5.00 for subsequent boxes.

We endeavor to send all orders through the most reliable and cost efficient service available.

Returns

You can return an item in its original condition for a full refund or credit within 14 days of receiving it. However, where engraving has been applied directly to an item, no refund will be available (unless there is an error that has been made by us).

Delivery charges can only be refunded if the return is due to our error and all returns must be accompanied by a packing slip.

After a return has been received it will usually take 7-14 days to process. If payment was made by Credit Card then the refund will generally be credited directly to your account. If the payment was made by cash or Cheque we will issue a Refund Cheque. We will mail it to you direct and we suggest that you use Royal Mail Special Delivery for you protection.

Stock Availability

If an item that you order is out of stock we will advise you and arrange the most suitable alternative.

Privacy

We do not and will not sell, trade or rent any of your personal information to others.

Order Form